Responsible Gaming
at qtoon

At qtoon, responsible gaming is not an afterthought — it is a foundational principle embedded into every aspect of how we operate. We believe that gambling should always be a form of entertainment, enjoyed within the bounds of each player's personal financial comfort and leisure time. When gambling ceases to be enjoyable and begins to cause stress, financial strain, or conflict, it is time to seek support — and qtoon is here to help.

Our platform serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that gambling culture varies across communities, and we take our responsibility to protect vulnerable players seriously regardless of their background or location.

qtoon operates a comprehensive responsible gaming framework that includes age verification, player-set deposit limits, session time controls, cooling-off periods, and full self-exclusion options. Our 24/7 English-speaking support team is trained to assist any player who reaches out for help, and we maintain strong referral pathways to independent support organisations.

We encourage every qtoon player — new and experienced alike — to review this page carefully, familiarise themselves with the available tools, and make use of them proactively. Setting limits before you feel you need them is always the wisest approach to maintaining a healthy, balanced relationship with gaming.

The qtoon platform is strictly for adults aged 18 years and above. Gambling by minors is illegal and harmful, and qtoon operates a zero-tolerance policy toward underage gaming. We implement multiple layers of age verification to prevent anyone under the age of 18 from accessing our real-money games, placing bets, or making deposits.

How We Verify Age

When you register a qtoon account, you are required to declare that you are 18 years of age or older. Before your account is fully activated and deposit functionality is enabled, our compliance team conducts a KYC (Know Your Customer) check that includes verification of:

• Your National Identity Card (NID) — the primary accepted document for Bangladeshi players.
• A valid passport, where NID is unavailable.
• A driving licence in combination with a secondary identity document where required.

All submitted identity documents are reviewed by our compliance team within 24 hours. Accounts that cannot be verified as belonging to an adult will be suspended immediately and any deposited funds returned via the original payment method.

Protecting Young People in Your Household

If you share a device — a phone, tablet, or computer — with children or young people in your home, we strongly recommend the following steps to prevent accidental access to the qtoon platform:

• Always log out of your qtoon account after each session. Never leave an authenticated session open on a shared device.
• Do not store your qtoon username or password in a browser's autofill on a shared device.
• Enable a device-level PIN or password to prevent unauthorised use.
• Consider using parental control software on household devices to restrict access to gambling websites.

If you suspect that a minor has accessed or registered a qtoon account, contact us immediately at [email protected]. We take all such reports extremely seriously and will act swiftly to close the account and safeguard the minor's data.

Sometimes the most important tool available is the ability to step away entirely. qtoon offers both temporary time-out options and permanent self-exclusion, giving you the flexibility to take the break that is right for you. These tools are available 24 hours a day, 7 days a week and can be activated in minutes.

Temporary Time-Out

A time-out is a short-term break from the qtoon platform. During a time-out period, your account is suspended and you will be unable to log in, deposit, or place bets. Time-out periods available at qtoon include:

• 24-hour time-out — a brief pause to reset after a long session.
• 7-day time-out — a one-week break to reassess your gaming habits.
• 30-day time-out — a full month away from the platform.
• 90-day time-out — an extended cooling-off period for players who need more time.

During a time-out, your account remains open and your balance is preserved. When the period expires, you may resume playing — but you will be shown a responsible gaming reminder before your first login after the break.

Self-Exclusion

Self-exclusion is a longer-term commitment to stop gambling on the qtoon platform. When you self-exclude, your account is permanently closed for the duration of the exclusion period. Available self-exclusion terms are:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion — your account is closed indefinitely with no option to reopen.

During self-exclusion, your account data is retained as required by our data retention obligations, but you will not be able to log in, deposit, withdraw (except your remaining balance via a manual request to our support team), or access any games. qtoon will also suppress all marketing communications to your registered contact details for the duration of the exclusion period.

If you wish to self-exclude, contact our support team immediately via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm closure of your account.

Problem gambling can develop gradually and is often difficult to recognise in oneself. It does not always involve large sums of money — it can manifest as an emotional dependency on the act of gambling itself, regardless of the amounts involved. Understanding the early warning signs is an important step in maintaining a healthy relationship with gaming at qtoon.

The following behavioural patterns are widely recognised indicators that gambling may be becoming a problem. If you recognise several of these signs in your own behaviour, we strongly encourage you to use our player protection tools or reach out to our support team.

If you have any concerns about your gambling behaviour, or if you would like help activating any of the player protection tools described on this page, qtoon's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.

Our support agents are trained in responsible gaming protocols and will handle all enquiries with complete confidentiality and sensitivity. There is no judgement — only genuine help. You will never be pressured to continue playing or discouraged from using our protection tools.

Ways to Reach Us

• Live Chat: Available 24/7 directly from your qtoon account dashboard. Average response time is under 3 minutes. This is the fastest route to immediate assistance.
• Email: Send a message to [email protected] with the subject line "Responsible Gaming" or "Self-Exclusion Request". We acknowledge all emails within 3 business hours and resolve requests within 24 hours.

What to Say When You Contact Us

You do not need to have a specific script prepared. Simply tell us that you are concerned about your gambling and would like help. Our team will guide you through the options available — whether that is setting a deposit limit, activating a time-out, or initiating a full self-exclusion. All interactions are logged securely and treated with strict confidentiality.

If you contact us requesting self-exclusion, your account will be suspended within 1 hour of your request being received, pending full closure confirmation within 24 hours. Your safety is the absolute priority.