qtoon Privacy Policy

Information You Provide Directly

When you register a qtoon account, you provide us with personal information that is necessary to create and manage your account, verify your identity, and process your financial transactions. The categories of information you provide directly include:

• Identity information: Full legal name, date of birth, gender (where voluntarily provided).
• Contact information: Mobile phone number, email address, and residential address in Bangladesh.
• Account credentials: Username and encrypted password. We never store your password in plain text.
• Financial information: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number, or your Dutch-Bangla Bank, City Bank, or BRAC Bank account details used for deposits and withdrawals. We do not store full card numbers where card-based methods are used.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or driving licence submitted for KYC purposes.
• Communications: The content of messages you send to our support team via live chat or email, including any attachments you provide.

Information Generated by Your Use of the Platform

In addition to information you provide directly, qtoon automatically collects certain data as you use the Platform:

• Gaming activity: Records of games played, wagers placed, outcomes, bonus claims, and session durations.
• Transaction history: Full records of all deposits, withdrawals, and bonus transactions on your account.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting (Bangladesh Standard Time, UTC+6).
• Log data: Server logs recording access times, pages viewed, errors encountered, and session identifiers.
• Behavioural data: Navigation paths, click patterns, and feature usage metrics used to improve the Platform experience.

qtoon processes your personal data only where we have a lawful basis to do so. The primary lawful bases on which we rely are: the performance of a contract with you (i.e., your qtoon account agreement), compliance with legal obligations, our legitimate interests as a platform operator, and, in limited cases, your explicit consent. The table below sets out the main purposes for which we use your data and the corresponding lawful basis.

Account Management and Service Delivery

We use your identity, contact, and account credential data to create and maintain your qtoon account, authenticate your logins, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partnered banks, and respond to your support queries. This processing is necessary to perform our contract with you.

Identity Verification and KYC Compliance

We use your identity documents and financial information to conduct Know Your Customer (KYC) checks and age verification. This processing is necessary to comply with responsible gaming obligations and to prevent underage gambling, fraud, and money laundering. We may share your data with third-party KYC verification providers under strict data processing agreements.

Responsible Gaming Monitoring

We use your gaming activity and behavioural data to monitor for signs of problematic gambling behaviour, such as extended sessions, rapid escalation of wager sizes, or patterns consistent with distress-driven play. Where such patterns are detected, our responsible gaming team may reach out proactively to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in the legitimate interest of player welfare.

Fraud Prevention and Security

We use technical data including IP addresses, device fingerprints, and transaction patterns to detect and prevent fraudulent activity, bonus abuse, multi-accounting, and security threats to the Platform. This processing is based on our legitimate interest in maintaining a secure and fair gaming environment for all players.

Platform Improvement and Analytics

We use aggregated, anonymised behavioural and technical data to understand how players use qtoon, to identify areas for improvement, and to develop new features. Where analytics data is used in a form that can be linked to an individual account, we rely on our legitimate interests. Aggregated and fully anonymised data is not subject to data protection rules.

Marketing Communications

With your explicit consent given at registration or through your account settings, we may send you promotional communications about new games, seasonal offers (such as Eid or BPL tournament promotions), and exclusive bonuses via SMS or email. You may withdraw your marketing consent at any time by updating your account preferences or contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

qtoon does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the limited circumstances described below, and always under contractual safeguards that require the recipient to protect your data to an equivalent standard as qtoon.

Payment Processors

To process your deposits and withdrawals, qtoon shares the minimum necessary financial information with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners process your transaction data solely to complete the financial transaction and are bound by their own financial data protection obligations.

KYC and Identity Verification Providers

To fulfil our age verification and anti-money laundering obligations, qtoon may share identity document images and personal details with accredited third-party KYC verification service providers. These providers are contractually restricted from using your data for any purpose other than the specific verification task.

Game Software Providers

The games available on qtoon are powered by third-party software studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you play a game, certain session data (such as a session token and wager amounts) may be transmitted to the game provider's servers to run the game. Game providers do not receive your full identity or financial information.

Legal and Regulatory Disclosure

qtoon may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to a person's safety. We will notify you of any such disclosure unless prohibited by law.

Business Transfers

In the event that qtoon undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the effective date via their registered email address, and the new operator will be bound by this Privacy Policy or an equivalent policy with no less protection.

qtoon uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively, remember your preferences, maintain your logged-in session, and gather anonymised analytics data to improve the player experience. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain session continuity, and remember your settings. Cookies cannot execute code or deliver viruses and are not harmful to your device.

Types of Cookies We Use

Strictly Necessary Cookies: These are essential for the Platform to function. They maintain your logged-in session, secure your account, and enable payment flow continuity. You cannot opt out of strictly necessary cookies while using the Platform.

Functional Cookies: These remember your language preferences, display settings, and last-used game categories so that your experience is consistent across sessions. These are set only with your consent.

Analytics Cookies: We use anonymised analytics to understand aggregate traffic patterns, session lengths, popular game categories, and navigation flows. This data is collected in aggregate and is not linked to individual player identities.

Session Tokens: In addition to cookies, qtoon uses secure session tokens stored in your browser's local storage to maintain authenticated sessions. These tokens are cryptographically signed and expire automatically on logout or after a defined period of inactivity.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser's privacy settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies will prevent you from logging into your qtoon account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Changing your cookie settings does not affect the legal processing of data already collected prior to the change.

qtoon retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and responsible gaming obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Active Account Data

While your qtoon account remains active, we retain your identity, contact, financial, gaming activity, and transaction data for the duration of your account tenure. This data is necessary to operate your account, resolve disputes, and comply with anti-money laundering and responsible gaming monitoring obligations.

Data Following Account Closure

Following the closure of your qtoon account — whether initiated by you or by qtoon — we retain certain categories of personal data for a defined period as follows:

• Transaction and financial records: Retained for a minimum of 5 years from the date of the last transaction, in accordance with anti-money laundering best practices.
• Identity and KYC documents: Retained for a minimum of 5 years from account closure.
• Gaming activity records: Retained for 3 years from account closure for dispute resolution and responsible gaming audit purposes.
• Support communications: Retained for 2 years from the date of last contact.
• Self-exclusion records: Retained indefinitely to prevent re-registration by players who have self-excluded on a permanent basis.

Following the applicable retention period, all personal data will be securely and irreversibly deleted or rendered permanently anonymous. You may request information on the specific retention period applicable to your data by contacting [email protected].

Protecting your personal data is a core operational priority at qtoon. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. No online platform can guarantee absolute security, but qtoon applies industry-standard best practices throughout our infrastructure and operations.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or device and qtoon's servers is encrypted using TLS 1.2 or higher, ensuring that your personal and financial data cannot be intercepted in transit.
• Password hashing: Account passwords are never stored in plain text. We apply a strong one-way cryptographic hashing algorithm with salting to all stored passwords.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
• Access controls: Access to personal data within qtoon's internal systems is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular review.
• Firewall and intrusion detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for unusual access patterns.
• Regular security audits: qtoon conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems before they can be exploited.

Organisational Security Measures

• All qtoon staff with access to personal data are subject to contractual confidentiality obligations.
• Data protection awareness training is provided to all relevant staff.
• A formal incident response procedure is in place to detect, contain, and notify affected players of any data breach in a timely manner.
• Third-party vendors and partners are assessed for security standards prior to engagement and monitored throughout the relationship.

Questions About This Privacy Policy

If you have any questions, concerns, or complaints about this Privacy Policy or about how qtoon handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly, professionally, and in English.

How to Reach Us

The most direct route to our team is via live chat, available 24 hours a day, 7 days a week from your qtoon account dashboard. Our average response time is under 3 minutes. Alternatively, you may write to us by email at the address below. For formal data rights requests (access, deletion, portability), please use the email channel so we have a written record of your request.

Amendments to This Privacy Policy

qtoon reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material — for example, a change to the categories of data we collect or a new third-party sharing arrangement — we will notify registered players via their registered email address at least 7 days before the change takes effect. The "Last Reviewed" date at the top of this page will always reflect the date of the most recent version. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

Policy for Children and Minors

qtoon is strictly an adults-only platform. Our services are intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or retain personal data belonging to minors. If a parent or guardian believes that their child has registered an account or provided personal data to qtoon, they should contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data. 18+